Shipping policy

SHIPPING POLICY

TOS Trenčín Parts ships spare parts and machine components worldwide from Trenčín, Slovakia.

ORDER PROCESSING

Orders are processed after payment has been received. Because our parts are physically held in stock, available products can normally be prepared for dispatch without waiting for production.

The customer will receive a shipping confirmation and tracking information when the order has been dispatched.

SHIPPING COSTS

Shipping costs depend on the destination, total weight, package dimensions and selected transport service.

Available shipping options and their prices are displayed during checkout. For oversized, heavy or special shipments, we may contact the customer with an individual shipping quotation before issuing the proforma invoice.

DELIVERY TIMES

Estimated delivery times are shown during checkout where available. Delivery estimates begin after the shipment has been dispatched.

Delivery times are estimates and may be affected by the carrier, customs clearance, public holidays, weather or other circumstances outside our control.

CUSTOMS DUTIES AND IMPORT TAXES

Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage fees or other local charges.

These charges are not included in the product price or shipping cost unless explicitly stated. The customer is responsible for paying any applicable import charges required by the destination country.

TRACKING

Tracking information will be provided by email when available from the selected carrier.

Please allow time for the carrier’s tracking system to display the first update after dispatch.

DAMAGED OR LOST SHIPMENTS

If a shipment arrives visibly damaged, please document the condition of the package before opening it and, where possible, report the damage to the carrier upon delivery.

Please contact us at sales@tostrencinparts.com and provide the order number, photographs of the packaging and photographs of the damaged goods.

If tracking has not updated for an unusual period or the shipment appears to be lost, please contact us so that we can investigate it with the carrier.

DELIVERY ADDRESS

The customer is responsible for providing a complete and correct delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

CONTACT

For questions about shipping, delivery options or large orders, contact us at sales@tostrencinparts.com.