Refund policy

RETURNS AND RIGHT OF WITHDRAWAL

Consumers who are legally entitled to withdraw from a distance contract may do so within 14 days from the date on which they, or a person designated by them, receive the goods.

To exercise the right of withdrawal, the customer must notify STAP, spol. s r.o. by a clear statement sent to sales@tostrencinparts.com. The customer may also use the Withdrawal Form available on our website.

The goods must be returned within 14 days after the withdrawal notice was submitted. The customer bears the direct cost of returning the goods unless otherwise agreed.

Returned goods must be properly packaged and protected against damage during transport. The customer may inspect the goods only to the extent necessary to establish their nature, characteristics and functionality. The customer may be responsible for any diminished value caused by handling beyond this extent.

Where required by applicable law, STAP, spol. s r.o. will refund the payments received from the customer, including the cost of standard delivery, within the applicable statutory period. Additional costs resulting from the customer’s choice of a delivery method more expensive than the standard delivery option are not refundable.

The refund may be withheld until the returned goods are received or the customer provides evidence that they have been sent back, whichever occurs first.

The right of withdrawal does not apply where excluded by applicable law, including goods manufactured, modified or specially ordered according to the customer’s individual specifications.

BUSINESS CUSTOMERS

Business customers do not have a statutory right of withdrawal. Returns from business customers are accepted only with the prior written approval of STAP, spol. s r.o. and under the conditions agreed for the particular return.

DEFECTIVE, DAMAGED OR INCORRECT GOODS

If goods are defective, damaged during transport, incorrectly supplied or do not correspond to the order, please contact us without undue delay at sales@tostrencinparts.com.

Please provide:

• the order number,
• the product name or part number,
• a description of the issue,
• photographs of the product and packaging where possible.

No notification period stated in this policy limits any mandatory statutory rights of the customer.

RETURN ADDRESS

Before returning any goods, please contact us for return instructions and confirmation of the correct return address. Do not send returns without prior notification.

Nothing in this policy limits the customer’s mandatory rights under applicable consumer protection law.