Find answers to common questions about ordering TOS Trenčín spare parts, checking compatibility, payment and delivery.
Are your spare parts physically in stock?
Our online store focuses on spare parts physically held in stock in Trenčín, Slovakia. Check the availability shown on each product page. If you need a larger quantity than is available online, contact sales@tostrencinparts.com before ordering.
How do I find the correct part for my TOS lathe?
Search using the TOS position number or drawing number from your machine’s parts catalogue. Compare the product’s listed compatibility, version, dimensions and photographs with your existing part. You can also browse parts by machine series and assembly group.
Does a matching machine model guarantee that a part will fit?
Machine model alone may not be sufficient. Version, year of manufacture, configuration and previous modifications can affect compatibility. If you are unsure, send us the machine model, serial number, part numbers and photographs before ordering.
How do I choose between metric and inch versions?
Choose the version that matches your machine’s existing mechanism. Where a product offers metric or inch variants, check the specified thread pitch or TPI (threads per inch). Do not choose solely according to the country where the machine is used. Contact us if you need help identifying the correct version.
What if I cannot find the part or its number?
Use the Request a Part form on our website or email sales@tostrencinparts.com. Include the machine model, a description of the part and any available position or drawing numbers. Photographs of the part and machine identification plate can help us identify it. We will check whether we can help and confirm availability.
How do I pay for an order?
Payment is made by bank transfer based on a proforma invoice. After you submit your order, we will email the proforma invoice with our bank details and payment instructions. Your order will be processed after payment has been received.
Do you ship to the USA and Canada?
Yes. We ship spare parts from Slovakia to customers in the United States and Canada. Available delivery options and shipping costs are displayed at checkout. For heavy or oversized shipments, contact us for an individual quotation.
Can I order from another country?
We offer worldwide shipping. If your destination is unavailable at checkout or no shipping rate is displayed, contact sales@tostrencinparts.com with the required parts, quantities and delivery address so we can check shipping options.
When will my order be dispatched, and can I track it?
Orders are processed after payment is received. In-stock parts can normally be prepared without waiting for production. If you need delivery by a specific date, contact us before ordering. We will email a shipping confirmation after dispatch and provide tracking information where available from the carrier.
Are prices inclusive of VAT and import charges?
Unless otherwise stated, product prices exclude VAT. Any applicable VAT is calculated according to the order and destination. For deliveries outside the European Union, customs duties, import taxes and carrier clearance fees may apply. These are payable by the customer unless explicitly stated otherwise.
Can I return a part?
Return conditions depend on whether you are purchasing as a consumer or a business and on the circumstances of the return. Please read our Refund Policy for the full conditions. Business returns require prior written approval. If you receive an incorrect, defective or damaged item, email sales@tostrencinparts.com with your order number, a description of the issue and photographs where possible.
Who operates TOS Trenčín Parts?
TOS Trenčín Parts is operated by STAP, spol. s r.o., based in Trenčín, Slovakia. Alongside spare parts, we provide lathe remanufacturing, on-site service, machine relocation and installation. For product or service enquiries, email sales@tostrencinparts.com.